Event details
What Customers Need, What Customers Want
| Time: | 5.15 - 7.30pm |
| Date: | Thursday 25 May 2006 |
| Venue: | View From The Top, Waterstones |
Interviewees for the second in the OnCourse Innovation series of events were Karl McKeever, founder of brand delivery consultancy Visual Thinking, and Sukhi Ghuman, Managing Director of international security firm Octavian Security.
Karl McKeever has worked with some of the world's key high street retailers and international brands to help them improve the retail experiences offered to their customers.
With over 13 years of experience, Visual Thinking is the UK's longest established visual merchandising consultancy. Karl is a regular commentator in the broadsheets and on television and has recently been seen on Sky News, BBC 3 and many regional news programmes.
A former solicitor, Sukhi Ghuman launched Octavian Security in 2003 with the goal of revolutionising the customer experience and the services offered to the security industry.
Through a more professional and innovative approach than traditional providers, the company has achieved 100% growth year on year and has recently launched a division in Dubai.
Sukhi was named Entrepreneur of the Year at the Nottinghamshire Chamber of Commerce & Industry 'Nottinghamshire BEST Business Awards 2005'.